Shipping
Mary Macleod’s Shortbread offers flexible shipping options tailored to promotional product distributors, corporate gift buyers, wholesale customers and business clients. We make the process simple and seamless.
Shipping Destinations
We currently ship within Canada.
Please note: we do not ship to P.O. Boxes, APO, or FPO addresses.
Single or Multiple Addresses
We can accommodate shipments to one address per order.
Pickups Not Available
Currently, we do not allow pickups.
Scheduled Deliveries
Need your gifts to arrive on a specific date? We are happy to schedule shipments in advance. Please include your desired shipping dates when placing your order.
Shipping Charges
Shipping rates are based on order totals. We use a flat rate.
Address Accuracy
Please ensure your shipping address is complete and accurate — including suite, apartment, unit, or floor number. We also request a phone number in case of delivery issues.
If an incorrect address is provided and results in delivery failure, we are unable to offer refunds. Re-shipping will incur additional product and shipping charges.
Order Processing & Production Time
Typical order processing takes 3–5 business days before shipping.
If any items are out of stock, we will advise you of baking lead times. Rush options may be available depending on order size and production capacity.
Do you have a required date?
If you have a required in-hands date, please let us know when placing your order and we will do our best to meet it.
Expedited Shipping
Expedited shipping options are available and will be prioritized with our carriers. Please note: our standard processing and production times still apply, unless rush service is specifically arranged.
Shipping Delays Disclaimer
We are not responsible for shipping delays caused by events outside of our control, including:
- Severe weather
- Natural disasters
- Labour disputes or carrier issues
- Civil unrest
- Incorrect or incomplete shipping information
- Transportation disruptions
Shipping refunds will not be issued under these circumstances.
Returns
Mary Macleod's Shortbread guarantees complete satisfaction with every order. If for any reason your order does not meet your expectations, please contact us by email at info@marymacleod.com.
Please include your order number, company name, and a description of the issue so we can address it promptly.
Currency
All transactions are processed in the currency shown on our website and invoice. Please confirm the appropriate currency at the time of order.
Questions?
We’re here to help ensure your gifting experience is seamless.
For shipping questions, distribution templates, or help with a quote, contact us at:
☎ 416 461 4576
✉ info@marymacleod.com